Protecting your online shopping rights

These tips will help protect your rights when shopping online.

  1. Only consider buying from online sellers in Australia or overseas that:
    • have a good reputation
    • display clear processes for solving problems and giving replacements and refunds
    • display clear systems for protecting the security and privacy of your personal and financial details
    • display their business registration number, phone and fax numbers and physical address.
  2. Before buying, check terms and conditions carefully so you know what you’re paying for and that there are no hidden costs or restrictions.
  3. Before you start, ensure your computer, tablet or phone is secure by installing or updating security and anti-virus software.
  4. Shop around. Ask questions and ask for pictures so you know what you are getting. Compare prices on different sites.
  5. Before paying:
    • beware of sellers asking for your bank PIN or password. Never buy from these sellers. Report them to the ACCC.
    • check that the site is secure. It should have a padlock symbol and an address starting with https://
    • ensure that you can check the progress of your order online
    • consider using a third-party escrow agent to pay for valuable items as they’ll hold the payment in trust until you receive and accept the item.
  6. Keep copies of all documents, including electronic records of auction bids, item descriptions, emails and receipts in case there is a problem later.
  7. If there is a problem, email the seller outlining the issue and how you want it resolved.
  8. If you paid by credit card and you did not receive the product or service, contact your bank and ask them to reverse an unauthorised charge.

Safe shopping to you!!

The above is an excerpt from the ACCC

John (DDG)

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