Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All our items in come with free shipping, unless stated otherwise, through epacket 

Which payment methods are accepted in the Online Shop?

All major credit cards are available for use through paypal or we have the added convenience of Afterpay (buy now pay later)

How long will delivery take?

Delivery usually takes between 7 to 10 days from our Australian supplier or 15 to 25 days for our Chinese supplier, but some items depending on Customs could take a up to 30 days. Of course items can be received faster through our express deliver options. 

How secure is shopping in the Online Shop? Is my data protected?

This site comes with SSL certification which simply means all your information is protected what happens is when you visit a website that’s encrypted with SSL, your browser will form a connection with the webserver, look at the SSL certificate, and then bind together your browser and the server. This binding connection is secure so that no one besides you and the website you’re submitting the information to can see or access what you type into your browser.

What exactly happens after ordering?

Once your order is placed and payment is confirmed, the supplier is instructed to begin packaging and commence the shipping process, tracking number will be assigned upon request, to your package and can be monitored through country of origin courier service

Do I receive an invoice for my order?

Yes you do, by email. Along with the consignment slip included with your item.

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